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Plan your time at EC’s Communications & Collaboration: 2024. Event times listed below are in Eastern Standard Time (EST).

Mar 09 Tuesday | 9:00 am

The Hybrid Workplace and Microsoft Teams

Speakers: Jared Spataro  (Microsoft), Nicole Herskowitz  (Microsoft)

Track: Thought Leadership Address

Mar 09 Tuesday | 10:00 am

From Customization to Cash in UC

Speakers: Miguel Lopes  (Enghouse Systems), Cara Daly  (Enghouse Systems)

Track: Sponsored Session

UC 2024: The Innovation Reset

Speaker: Harry Moseley  (Zoom)

Track: Sponsored Session

Mar 09 Tuesday | 11:00 am

Collaboration in the Reimagined Work Space: Navigating the Hybrid Approach to Back to Business

Speakers: Lance Lanford  (SYNNEX), John Doar  (SYNNEX), Pennie Crosslin  (SYNNEX)

Track: Sponsored Session

Expert Insights: Your Path to 2024

Moderator: Beth Schultz  (No Jitter / Enterprise Connect)

Panelists: Irwin Lazar  (Metrigy), Steve Leaden  (Leaden Associates), Marty Parker  (UniComm Consulting LLC / UCStrategies.com)

Track: Conference Session

UCaaS + CCaaS: Brought Together with the Magic of AI

Moderator: Sheila McGee-Smith  (McGee-Smith Analytics)

Speakers: Joe Manuele  (Dialpad), Fernan Kalaw  (One Legal)

Track: Sponsored Session

Mar 09 Tuesday | 12:00 pm

2021: The Year of the Communications Platform

Speaker: Dejan Deklich  (8x8)

Track: Sponsored Session

Fireside Chat: Leading on Video at JPMorgan Chase

Moderator: Beth Schultz  (No Jitter / Enterprise Connect)

Panelist: Eugene Pitts  (JPMorgan Chase & Co.)

Track: Conference Session

Personalized Experience are Built not Bought

Speaker: Lenore Files  (Twilio)

Track: Sponsored Session

The Power of One - Driving Customer Success from a Single, Integrated Platform

Speaker: Brian Gilman  (Vonage)

Track: Sponsored Session

Mar 09 Tuesday | 12:45 pm

Building the Future with Amazon Web Services

Speaker: Eron Kelly  (Amazon Web Services)

Track: Sponsored Session

Collaborative Work Management in Distributed Organizations

Speaker: Lesley Hausmann  (Wrike)

Track: Sponsored Session

Informal Video Networking with Your Peers

Track: Networking Session

Power the future of work with inclusive collaboration

Speaker: Anurag Dhingra  (Cisco)

Track: Sponsored Session

Mar 09 Tuesday | 1:15 pm

30 Minute Tutorial: Configuring Direct Routing for Microsoft Teams

Speakers: Lauren Brockman  (Bandwidth), Brian Gregory  (Ribbon)

Track: Sponsored Session

AI isn’t the future, it’s the present and it’s a game changer for Contact Centers

Speaker: Vit Horky  (Nice inContact)

Track: Topical Discussion Group

Accelerating Business Transformation through Reimagined Employee and Customer Engagement

Speakers: Michelle Emerson-Russell  (Verizon), Joseph Montisano  (Verizon), William Gordy  (Verizon)

Track: Sponsored Session

Digital First Strategy - delivering successful engagement outcomes

Speakers: Karla Nussbaumer  (Twilio), Lauren Ramgattie  (Twilio)

Track: Topical Discussion Group

Discuss 6 Global Trends From the New State of Service

Speaker: Brian Solis  (Salesforce)

Track: Topical Discussion Group

Enterprise Collaboration – A Whole New World

Speaker: David Danto  (Poly)

Track: Topical Discussion Group

How IT can empower the sales team of the future

Speaker: Dylan Hoeffler  (Dialpad)

Track: Topical Discussion Group

Technology and the Human Experience with the Hybrid Workforce

Speaker: Gary Sorrentino  (Zoom)

Track: Topical Discussion Group

The role of calling in creating and restoring connections; Microsoft Teams

Speaker: Pete Daderko  (Microsoft Teams)

Track: Topical Discussion Group

Mar 09 Tuesday | 1:45 pm

Preparing for the Hybrid Normal That's Upon Us

Speaker: Dave Shull  (Poly)

Track: Thought Leadership Address

Mar 09 Tuesday | 2:30 pm

Contact Center 2024: The Assimilation of Sales, Service and Marketing

Moderator: Sheila McGee-Smith  (McGee-Smith Analytics)

Panelists: Patrick Beyries  (Salesforce), Tido Carriero  (Twilio), Vinod Muthurkrishnan  (Cisco)

Track: Conference Session

Poly and Microsoft - How Do I Get Hybrid Working Right? Key innovations from Industry Innovators

Speakers: Adam Jacobs  (Poly), Sandhya Rao  (Microsoft Teams)

Track: Sponsored Session

Reimagining the WAN

Speaker: Terry Slattery  (NetCraftsmen)

Track: Conference Session

Mar 09 Tuesday | 3:30 pm

How AI Is Transforming Communications

Moderator: Brent Kelly  (KelCor)

Panelists: Ilya Bukshteyn  (Microsoft), Keith Griffin  (Cisco), Jonathan Rosenberg  (Five9)

Track: Conference Session

Poly and Zoom - Recommendations on How to Future-Proof Your Hybrid Work

Speakers: Jedd Williams  (Poly), Graeme Geddes  (Zoom)

Track: Sponsored Session

The Rise of the Smart Office

Speaker: Irwin Lazar  (Metrigy)

Track: Conference Session

Understanding the Operational Improvements that AI Delivers

Speaker: Mark Ungerman  (Nice inContact)

Track: Sponsored Session

Mar 09 Tuesday | 4:30 pm

2021 IT Heroes: Sharing a Vision of Excellence

Moderator: Beth Schultz  (No Jitter / Enterprise Connect)

Panelists: Joe Castillo  (Center for Neuro Skills), Ian Hamilton  (Weyerhaeuser), Brady Naugle  (Amgen), Frank Santistevan  (Pearson Education), Darin Ward  (RRD)

Track: Conference Session

8 ways SMS is changing for Enterprise Connect attendees in 2021

Speakers: Tom Maddock  (Zipwhip), David Lavigne  (Zipwhip)

Track: Sponsored Session

Deliver Smarter, Faster Phone Support with Service Cloud Voice

Speaker: Ryan Smith  (Salesforce)

Track: Sponsored Session

Mar 10 Wednesday | 9:00 am

Preparing for the Hybrid Normal That's Upon Us (Replay)

Speaker: Dave Shull  (Poly)

Track: Thought Leadership Address

Mar 10 Wednesday | 10:00 am

Collaboration Intelligence: Key Insights to Overcoming Hybrid Workforce Challenges

Speaker: Kamalina Czerniak  (Vyopta)

Track: Sponsored Session

Mar 10 Wednesday | 11:00 am

Artificial Intelligence in Audio

Speaker: Torben Christiansen  (EPOS)

Track: Sponsored Session

Fireside Chat: Defining a Hybrid Future at Johnson & Johnson

Moderator: Beth Schultz  (No Jitter / Enterprise Connect)

Panelist: Mark Bangerter  (Johnson & Johnson Technology)

Track: Conference Session

The Impact of AI on Communications: How it started vs. How it’s going

Speakers: Brian Gilman  (Vonage), Noam Fine  (Vonage)

Track: Sponsored Session

Twilio for Vaccine Distribution

Speaker: Charlie Weems  (Twilio)

Track: Sponsored Session

Mar 10 Wednesday | 12:00 pm

The Hybrid Workplace and Microsoft Teams (Replay)

Speakers: Jared Spataro  (Microsoft), Nicole Herskowitz  (Microsoft)

Track: Thought Leadership Address

Mar 10 Wednesday | 12:45 pm

Building a Cloud-First Approach to the Modern Contact Center Experience: Work Gets Done Differently Here

Speaker: Terri Kocon  (Calabrio)

Track: Sponsored Session

Informal Video Networking with Your Peers

Track: Networking Session

Keeping the Human Connection in Virtual Events

Speakers: Pankaj Prasad  (Zoom), Caroline Dangson  (Zoom)

Track: Sponsored Session

Optimize your enterprise video conferencing strategy for the post-COVID-19 era

Speaker: Jordan Owens  (Pexip)

Track: Sponsored Session

Mar 10 Wednesday | 1:30 pm

How to Be a Leader in Diversity & Inclusion

Moderator: Ryan Daily  (Informa)

Panelists: Diane Flynn  (ReBoot Accel), Johanna Lyman  (Kadabra), Alexandria White  (ReBoot Accel)

Track: Conference Session

Mar 10 Wednesday | 1:45 pm

AI’s Impact to Agent Performance

Speaker: Laura Bassett  (Nice inContact)

Track: Sponsored Session

How AI and Automation are Reshaping the Agent and Customer Experience

Speakers: Chet Chauhan  (Salesforce), Antonia Loizides  (Salesforce)

Track: Sponsored Session

Learn from Leaders: Real-life Stories of UC and Contact Center Transformation

Speakers: Brian Himstedt  (Kansas City Royals), Craig Holland  (Condé Nast), Meghan Keough  (8x8), Morgan Watts  (8x8)

Track: Sponsored Session

Mar 10 Wednesday | 2:30 pm

Deliver equitable, enriching experiences across the hybrid workplace with Microsoft Teams devices

Speakers: Greg Baribault  (Microsoft Teams), Sandhya Rao  (Microsoft Teams), Kendra Baker  (Microsoft Teams)

Track: Sponsored Session

Don't leave your community on hold; make vaccine communications smarter, faster, and easier

Speakers: John de’ Bacca  (Five9), Jeff Woodland  (Five9)

Track: Sponsored Session

Taking Advantage of the Modern Public Cloud Architecture

Speaker: Zeus Kerravala  (ZK Research)

Track: Conference Session

The Future of Video Conferencing: Business Value, Not Just Features

Moderator: Ira Weinstein  (Recon Research)

Panelists: Simon Dudley  (Logitech), Gary Sorrentino  (Zoom), Brad Sousa  (AVI Systems), Beau Wilder  (Poly)

Track: Conference Session

Voice Intelligence & AI: Making Every Word Count

Speakers: Zeus Kerravala  (ZK Research), Jim Palmer  (Dialpad)

Track: Sponsored Session

Mar 10 Wednesday | 3:30 pm

AI for Customer Experience: Plotting Your Roadmap

Speaker: Robin Gareiss  (Metrigy)

Track: Conference Session

How Real-time AI will Transform the Call Center

Speaker: Scott Stephenson  (Deepgram)

Track: Sponsored Session

Voices matter: Reconnect with Microsoft Teams Calling

Speakers: Pete Daderko  (Microsoft Teams), Bernardo Villarreal  (Microsoft Teams)

Track: Sponsored Session

Why Frontline Workers Will Be a Critical Focus

Speaker: Phil Edholm  (PKE Consulting)

Track: Conference Session

Mar 10 Wednesday | 4:30 pm

Bose Videobar™ VB1 Hardware Overview

Speaker: Joshua Hardesty  (Bose)

Track: Sponsored Session

Crestron Flex Room Systems: Collaboration at Its Best

Speaker: Rami Najjar  (Crestron Electronics, Inc.)

Track: Sponsored Session

The Home-Based Office of the Future

Speaker: Dave Michels  (TalkingPointz)

Track: Conference Session