An IT View on the "Whys", "Whats", and "Hows" of Hybrid Work
Speakers: Adam Holtby (Omdia), Tim Banting (Omdia)
Session Type: Keynote
Meeting Room Interoperability Update
Speaker: Jim Kelly (Recon Research)
Session Type: Conference Breakout Session
The AI Enabled Contact Center- Transforming CX & EX in a Hybrid World
Speaker: Mark Vogel (RingCentral)
Session Type: Sponsored Session
Making E911 Work for Hybrid Work
Speaker: Irwin Lazar (Metrigy)
Session Type: Conference Breakout Session
Live Discussion: How Digital Channels are Transforming Customer Experience
Moderator: Erik Smith (RingCentral)
Session Type: Topical Discussion Group
Achieving World-Class CX With Your Contact Center Technology and Agent Workforce
Speaker: Robin Gareiss (Metrigy)
Session Type: Conference Breakout Session
Using Change Management Strategies to Drive Hybrid Work Success
Speaker: Melissa Swartz (Swartz Consulting)
Session Type: Conference Breakout Session