Plan your time at EC’s Communications & Collaboration: 2024. Event times listed below are in Eastern Standard Time (EST).
The Hybrid Workplace and Microsoft Teams
Speakers: Jared Spataro (Microsoft), Nicole Herskowitz (Microsoft), Lars Johnson (Microsoft)
Track: Thought Leadership Address
From Customization to Cash in UC
Speakers: Miguel Lopes (Enghouse Systems), Cara Daly (Enghouse Systems)
Track: Sponsored Session
Collaboration in the Reimagined Work Space: Navigating the Hybrid Approach to Back to Business
Speakers: Lance Lanford (SYNNEX), John Doar (SYNNEX), Pennie Crosslin (SYNNEX)
Track: Sponsored Session
Expert Insights: Your Path to 2024
Moderator: Beth Schultz (No Jitter / Enterprise Connect)
Panelists: Irwin Lazar (Metrigy), Steve Leaden (Leaden Associates), Marty Parker (UniComm Consulting LLC / UCStrategies.com)
Track: Conference Session
Voice Intelligence & AI: Making Every Word Count
Speakers: Zeus Kerravala (ZK Research), Jim Palmer (Dialpad)
Track: Sponsored Session
Fireside Chat: Leading on Video at JPMorgan Chase
Moderator: Beth Schultz (No Jitter / Enterprise Connect)
Panelist: Eugene Pitts (JPMorgan Chase & Co.)
Track: Conference Session
Personalized Experience are Built not Bought
Speaker: Lenore Files (Twilio)
Track: Sponsored Session
The Power of One - Driving Customer Success from a Single, Integrated Platform
Speaker: Brian Gilman (Vonage)
Track: Sponsored Session
Building the Future with Amazon Web Services
Speaker: Eron Kelly (Amazon Web Services)
Track: Sponsored Session
Collaborative Work Management in Distributed Organizations
Speaker: Lesley Hausmann (Wrike)
Track: Sponsored Session
Informal Video Networking with Your Peers
Track: Networking Session
Power the future of work with inclusive collaboration
Speaker: Anurag Dhingra (Cisco)
Track: Sponsored Session
30 Minute Tutorial: Configuring Direct Routing for Microsoft Teams
Speakers: Lauren Brockman (Bandwidth), Brian Gregory (Ribbon)
Track: Sponsored Session
AI isn’t the future, it’s the present and it’s a game changer for Contact Centers
Speaker: Vit Horky (Nice inContact)
Track: Topical Discussion Group
Accelerating Business Transformation through Reimagined Employee and Customer Engagement
Speakers: Michelle Emerson-Russell (Verizon), Joseph Montisano (Verizon), William Gordy (Verizon)
Track: Sponsored Session
Digital First Strategy - delivering successful engagement outcomes
Speakers: Karla Nussbaumer (Twilio), Lauren Ramgattie (Twilio)
Track: Topical Discussion Group
Discuss 6 Global Trends From the New State of Service
Speaker: Brian Solis (Salesforce)
Track: Topical Discussion Group
Enterprise Collaboration – A Whole New World
Speaker: David Danto (Poly)
Track: Topical Discussion Group
Harnessing Integrated Cloud Solutions in the New World: A Customer Success Story
Speakers: James Roth (Vonage), Joe Steinbach (Author Solutions)
Track: Topical Discussion Group
How IT can empower the sales team of the future
Speaker: Dylan Hoeffler (Dialpad)
Track: Topical Discussion Group
Technology and the Human Experience with the Hybrid Workforce
Speaker: Gary Sorrentino (Zoom)
Track: Topical Discussion Group
The role of calling in creating and restoring connections; Microsoft Teams
Speakers: Pete Daderko (Microsoft Teams), Chris Carabello (Metaswitch, a Microsoft Company), Shaun Dunning (Microsoft)
Track: Topical Discussion Group
Work from Home Burnout. How Can You Keep Employees Fired Up?
Speaker: Meghan Keough (8x8)
Track: Topical Discussion Group
Preparing for the Hybrid Normal That's Upon Us
Speaker: Dave Shull (Poly)
Track: Thought Leadership Address
Contact Center 2024: The Assimilation of Sales, Service and Marketing
Moderator: Sheila McGee-Smith (McGee-Smith Analytics)
Panelists: Patrick Beyries (Salesforce), Tido Carriero (Twilio), Vinod Muthurkrishnan (Cisco)
Track: Conference Session
Poly and Microsoft - How Do I Get Hybrid Working Right? Key innovations from Industry Innovators
Speakers: Adam Jacobs (Poly), Sandhya Rao (Microsoft Teams)
Track: Sponsored Session
How AI Is Transforming Communications
Moderator: Brent Kelly (KelCor)
Panelists: Ilya Bukshteyn (Microsoft), Keith Griffin (Cisco), Jonathan Rosenberg (Five9)
Track: Conference Session
Poly and Zoom - Recommendations on How to Future-Proof Your Hybrid Work
Speakers: Jedd Williams (Poly), Graeme Geddes (Zoom)
Track: Sponsored Session
Understanding the Operational Improvements that AI Delivers
Speaker: Mark Ungerman (Nice inContact)
Track: Sponsored Session
2021 IT Heroes: Sharing a Vision of Excellence
Moderator: Beth Schultz (No Jitter / Enterprise Connect)
Panelists: Joe Castillo (Center for Neuro Skills), Ian Hamilton (Weyerhaeuser), Brady Naugle (Amgen), Frank Santistevan (Pearson Education), Darin Ward (RRD)
Track: Conference Session
8 ways SMS is changing for Enterprise Connect attendees in 2021
Speakers: Tom Maddock (Zipwhip), David Lavigne (Zipwhip)
Track: Sponsored Session
Deliver Smarter, Faster Phone Support with Service Cloud Voice
Speaker: Ryan Smith (Salesforce)
Track: Sponsored Session
Preparing for the Hybrid Normal That's Upon Us (Replay)
Speaker: Dave Shull (Poly)
Track: Thought Leadership Address
Collaboration Intelligence: Key Insights to Overcoming Hybrid Workforce Challenges
Speaker: Kamalina Czerniak (Vyopta)
Track: Sponsored Session
Step Into Hybrid Workplace & Workstyle with Yealink Devices Solution for Microsoft Teams
Speakers: Jonathan Sides (Yealink), William F. Newman (Yealink), Jim Burton (BC Strategies), Kevin Kieller (enableUC)
Track: Sponsored Session
Fireside Chat: Defining a Hybrid Future at Johnson & Johnson
Moderator: Beth Schultz (No Jitter / Enterprise Connect)
Panelist: Mark Bangerter (Johnson & Johnson Technology)
Track: Conference Session
The Impact of AI on Communications: How it started vs. How it’s going
Speakers: Brian Gilman (Vonage), Noam Fine (Vonage)
Track: Sponsored Session
The Hybrid Workplace and Microsoft Teams (Replay)
Speakers: Jared Spataro (Microsoft), Nicole Herskowitz (Microsoft), Lars Johnson (Microsoft)
Track: Thought Leadership Address
Speaker: Terri Kocon (Calabrio)
Track: Sponsored Session
Informal Video Networking with Your Peers
Track: Networking Session
Keeping the Human Connection in Virtual Events
Speakers: Pankaj Prasad (Zoom), Caroline Dangson (Zoom)
Track: Sponsored Session
Optimize your enterprise video conferencing strategy for the post-COVID-19 era
Speaker: Jordan Owens (Pexip)
Track: Sponsored Session
How to Be a Leader in Diversity & Inclusion
Moderator: Ryan Daily (Informa)
Panelists: Diane Flynn (ReBoot Accel), Johanna Lyman (Kadabra), Alexandria White (ReBoot Accel)
Track: Conference Session
How AI and Automation are Reshaping the Agent and Customer Experience
Speakers: Chet Chauhan (Salesforce), Antonia Loizides (Salesforce)
Track: Sponsored Session
Learn from Leaders: Real-life Stories of UC and Contact Center Transformation
Speakers: Brian Himstedt (Kansas City Royals), Craig Holland (Condé Nast), Meghan Keough (8x8), Morgan Watts (8x8)
Track: Sponsored Session
Deliver equitable, enriching experiences across the hybrid workplace with Microsoft Teams devices
Speakers: Greg Baribault (Microsoft Teams), Sandhya Rao (Microsoft Teams), Kendra Baker (Microsoft Teams)
Track: Sponsored Session
Don't leave your community on hold; make vaccine communications smarter, faster, and easier
Speakers: John de’ Bacca (Five9), Jeff Woodland (Five9)
Track: Sponsored Session
Taking Advantage of the Modern Public Cloud Architecture
Speaker: Zeus Kerravala (ZK Research)
Track: Conference Session
The Future of Video Conferencing: Business Value, Not Just Features
Moderator: Ira Weinstein (Recon Research)
Panelists: Simon Dudley (Logitech), Gary Sorrentino (Zoom), Brad Sousa (AVI Systems), Beau Wilder (Poly)
Track: Conference Session
UCaaS + CCaaS: Brought Together with the Magic of AI
Moderator: Sheila McGee-Smith (McGee-Smith Analytics)
Speakers: Joe Manuele (Dialpad), Fernan Kalaw (One Legal)
Track: Sponsored Session
AI for Customer Experience: Plotting Your Roadmap
Speaker: Robin Gareiss (Metrigy)
Track: Conference Session
How Real-time AI will Transform the Call Center
Speaker: Scott Stephenson (Deepgram)
Track: Sponsored Session
Voices matter: Reconnect with Microsoft Teams Calling
Speakers: Pete Daderko (Microsoft Teams), Bernardo Villarreal (Microsoft Teams)
Track: Sponsored Session
Why Frontline Workers Will Be a Critical Focus
Speaker: Phil Edholm (PKE Consulting)
Track: Conference Session
Crestron Flex Room Systems: Collaboration at Its Best
Speaker: Rami Najjar (Crestron Electronics, Inc.)
Track: Sponsored Session