Wednesday, September 28 | 11:30am - 12:00pm

An IT View on the "Whys", "Whats", and "Hows" of Hybrid Work

Speakers: Adam Holtby  (Omdia), Tim Banting  (Omdia)

Session Type: Keynote

Wednesday, September 28 | 12:15pm - 12:45pm

Meeting Room Interoperability Update

Speaker: Jim Kelly  (Recon Research)

Session Type: Conference Breakout Session

Wednesday, September 28 | 1:00pm - 1:30pm

The AI Enabled Contact Center- Transforming CX & EX in a Hybrid World

Speaker: Mark Vogel  (RingCentral)

Session Type: Sponsored Session

Wednesday, September 28 | 1:45pm - 2:15pm

Making E911 Work for Hybrid Work

Speaker: Irwin Lazar  (Metrigy)

Session Type: Conference Breakout Session

Wednesday, September 28 | 2:30pm - 3:00pm

Live Discussion: How Digital Channels are Transforming Customer Experience

Moderator: Erik Smith  (RingCentral)

Session Type: Topical Discussion Group

Wednesday, September 28 | 3:15pm - 3:45pm

Achieving World-Class CX With Your Contact Center Technology and Agent Workforce

Speaker: Robin Gareiss  (Metrigy)

Session Type: Conference Breakout Session

Wednesday, September 28 | 5:30pm - 6:00pm

Using Change Management Strategies to Drive Hybrid Work Success

Speaker: Melissa Swartz  (Swartz Consulting)

Session Type: Conference Breakout Session