Robin Gareiss (CEO and Principal Analyst, Metrigy)
Date: Wednesday, September 28
Time: 3:15 pm - 3:45 pm
Session Type: Conference Breakout Session
Vault Recording: TBD
Contact Center as a Service (CCaaS) and AI have opened the door to vast improvements in the service that contact centers can provide their customers, and the speed at which enterprises can innovate around customer experience (CX) to stay ahead of their competition. But enterprises are just beginning to realize these benefits. With the vast majority of enterprises still relying at least partially on on-premises systems, what’s the path to the cloud-based, AI-driven CX that delivers on the promise of digital transformation? In this session, a leading industry analyst will review the state of real-world deployment for CCaaS and AI in the contact center and offer advice on how you can accelerate your migration and deliver next-gen capabilities in the near term.