Vit Horky (Senior Director, Digital Experience, Nice inContact)
Date: Tuesday, March 9
Time: 1:15 pm - 1:45 pm
Topical Discussion Group
Vault Recording: TBD
Over the last year, contact centers have experienced never before seen call/contact volumes. Everything from order status inquiries that resulted from disrupted supply chains to public sector inquiries centered around the pandemic, a virtual tsunami of engagements stretched agents’ capabilities. The good news for contact center leaders is that AI-powered virtual agents, chatbots and self-help capabilities have advanced as a tested and mature technology that can now be deployed to help agents effectively manage the load, help customers quickly resolve issues themselves and most importantly help contact centers continue to deliver exceptional experiences to customers. Join NICE inContact’s Vit Horky as he explores how contact centers can put AI to work and why now is a better time than ever to leverage AI capabilities to advance contact center operations.