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Digital First Strategy - delivering successful engagement outcomes


Karla Nussbaumer  (Director of Product Marketing, Twilio)

Lauren Ramgattie  (Demo Software Engineer, Twilio)

Date: Tuesday, March 9

Time: 1:15 pm - 1:45 pm

Track: Topical Discussion Group

Vault Recording: TBD


Join us for an informative and highly interactive roundtable session! Our main topic will be centered around applying a “digital first strategy” as part of your overall customer engagement approach. Bring your questions and discussion points as we explore how a digital first approach can help to deliver successful outcomes for your customers and agents We will also share some real-life use case examples, so don’t miss this opportunity!