Enterprise Connect is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Don't leave your community on hold; make vaccine communications smarter, faster, and easier


John de’ Bacca  (Director of Sales , Five9)

Jeff Woodland  (Director of Vertical Marketing, Five9)

Date: Wednesday, March 10

Time: 2:30 pm - 3:00 pm

Track: Sponsored Session

Vault Recording: TBD


COVID-19 is a global pandemic and a national crisis. But, the response is delivered at the community level, and communication is key.

Unfortunately, communication is also a challenge. Providers should use their precious time giving vaccinations or getting rest. but, many must sink time into doing so much manual work: scheduling appointments, sending reminders, broadcasting updates, answering simple questions, and ensuring databases remain accurate. And, of course, doing this across various channels, platforms, and languages while staying HIPPA compliant.

Fortunately, there is a better way. Join Jeff Woodward and John de’Bacca from Five9 as they discuss how Cloud Contact Center technology can make COVID-19 vaccine communications smarter, faster, and easier.