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How AI and Automation are Reshaping the Agent and Customer Experience


Chet Chauhan  (VP Product Management, Salesforce)

Antonia Loizides  (Principal Solution Engineer, Salesforce)

Date: Wednesday, March 10

Time: 1:45 pm - 2:15 pm

Track: Sponsored Session

Vault Recording: TBD


Service teams and contact centers have been hit especially hard, forcing many businesses and organizations to look for better ways to move faster and do more with less. According to Gartner, 77% of service leaders say automating customer service processes is a top priority for 2021, because finding ways to work smarter is more critical than ever. Join this session to hear about our latest product innovations and how Salesforce Trailblazers are harnessing intelligence and automation to drive productivity, scale operations and deliver end-to-end service experiences more efficiently.