Enterprise Connect is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Virtual Event Schedule Viewer

Sign In Create Account Export | Need Help?
All Sessions Speakers My Schedule

How Real-time AI will Transform the Call Center

Speaker:

Scott Stephenson  (CEO and Co-Founder, Deepgram)

Date: Wednesday, March 10

Time: 3:30 pm - 4:00 pm

Track: Sponsored Session

Vault Recording: TBD

Deepgram

Real-time speech transcription, analysis, and enablement is now a reality. Post-call analysis and selective call auditing has brought you more information and insights on your customers, but what can you do with real-time transcriptions for all your calls? Learn how enterprises can unlock new opportunities with transcription, analysis, and enablement that’s available in milliseconds for every single call.
• Discover opportunities for agent enablement tools to increase first call resolution
• Learn about advances in Conversational AI/Voicebots to reduce agent load
• See how sales can use real-time transcription to identify upsell opportunities and increase revenue
• Envision what the call center of the future would look like with real-time AI solutions