Enterprise Connect is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Enterprise Connect September 2022 Digital Event

September Digital Event Schedule

Facing the Tough Issues on Hybrid Work: How Communications Technology Will Support New Ways of Working

A Digital Conference - September 28, 11:30 AM - 6:00 PM EDT

The AI Enabled Contact Center- Transforming CX & EX in a Hybrid World

Mark Vogel  (Mark Vogel, Senior Product Marketing Manager, CX, RingCentral)

Date: Wednesday, September 28

Time: 1:00 pm - 1:30 pm

Session Type: Sponsored Session

Vault Recording: TBD

Customer expectations are drastically changing in today's digital and hybrid world. Customers demand 24/7 service, and they want to connect with your business via the channel(s) that are most convenient for them. A great customer experience starts with a great employee experience, ensuring that customer service agents are equipped with the right tools, guidance, and support to deliver the exceptional experience customers expect.

Attend this session to learn about:

  • The importance of adopting AI & automation for improving EX & CX
  • How investing in agents and improved toolsets creates lifelong customers
  • Ways to deliver great customer and agent experiences and reduce agent effort
  • How to improve cross-team collaboration, increase motivation, and build a culture of customer-centricity
  • Adapting to a hybrid world and building a high performing team