Customer expectations are drastically changing in today's digital and hybrid world. Customers demand 24/7 service, and they want to connect with your business via the channel(s) that are most convenient for them. A great customer experience starts with a great employee experience, ensuring that customer service agents are equipped with the right tools, guidance, and support to deliver the exceptional experience customers expect.

Attend this session to learn about:

• The importance of adopting AI & automation for improving EX & CX
• How investing in agents and improved toolsets creates lifelong customers
• Ways to deliver great customer and agent experiences and reduce agent effort
• How to improve cross-team collaboration, increase motivation, and build a culture of customer-centricity
• Adapting to a hybrid world and building a high performing team