Enterprise Connect is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

The Impact of AI on Communications: How it started vs. How it’s going


Brian Gilman  (VP Product Marketing, Vonage)

Noam Fine  (Senior Director, Application Engineering, Vonage)

Date: Wednesday, March 10

Time: 11:00 am - 11:30 am

Track: Sponsored Session

Vault Recording: TBD


Augmenting human intelligence with artificial intelligence has the potential to help businesses take their digital transformation efforts to the next level. Whether voice bots, speech analytics, intelligent routing, or virtual assistants, AI promises to deliver an exceptional customer journey and a more efficient employee experience (CX).

But many companies are still falling prey to the implementation of AI for AI’s sake. AI has matured and its many use cases have the power to solve and address any number of challenges and pain points.

In this fireside chat, Vonage’s VP of Product Marketing Brian Gilman and Senior Director of Application Engineering Noam Fine will discuss the legacy of AI in the business space and its roadmap for the future, demystifying its many forms and impact on communications as a whole.

Attendees will learn:
• How to think about AI holistically and not just as an individual tool
• How AI can enhance every stage of the customer lifecycle and drive insights for future interactions
• The importance of maintaining the human element alongside with AI to create a perfect balance when it comes to CX
• How AI is driving business value and improved business results, and what investments in frontier technology businesses should consider moving forward