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Enterprise Connect September 2022 Digital Event

September Digital Event Schedule

Facing the Tough Issues on Hybrid Work: How Communications Technology Will Support New Ways of Working

A Digital Conference - September 28, 11:30 AM - 6:00 PM EDT

Using Change Management Strategies to Drive Hybrid Work Success

Melissa Swartz  (Founder, Swartz Consulting)

Date: Wednesday, September 28

Time: 5:30 pm - 6:00 pm

Session Type: Conference Breakout Session

Vault Recording: TBD

Whatever your enterprise’s specific hybrid work plan, it can only succeed if employees understand the strategy and what’s in it for them. For IT/communications professionals, this means you have to prepare end users for the changes that new tech tools and working arrangements will bring, and get their buy-in. Experience from earlier-generation UC adoption projects can help you design a change management plan for your enterprise’s move into hybrid work, and in this session, a consultant with deep experience in such projects will share best practices and real-world tips. You’ll come away with specific do’s and don’ts to help shape the change management plan on which your hybrid work strategy will either succeed or fail.


  • Understand the key principles of change management in the context of IT/UC adoption
  • Identify the key stakeholders, and how best to collaborate with them to support the technology component of the hybrid work plan
  • Learn how to design a flexible plan that can evolve as the enterprise’s hybrid work strategy meets real-world implementation challenges
  • Understand the resources required for successful change management in hybrid work adoption, and how to secure these resources as part of the process