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Voice Intelligence & AI: Making Every Word Count


Zeus Kerravala  (Principal Analyst, ZK Research)

Jim Palmer  (Vice President of Data Engineering, Dialpad)

Date: Tuesday, March 9

Time: 11:00 am - 11:30 am

Track: Sponsored Session

Vault Recording: TBD


When viewed through the lens of business analytics and insights, voice holds an incredible amount of power. Every spoken word transmits salient data points such as action, intent, sentiment, emotion, and context - given the amount of information spoken language has, it can be complex to navigate and derive insights. Voice intelligence simplifies this.
Automatic speech recognition (ASR), machine learning (ML), and artificial intelligence (AI) technologies have had breakthroughs that are leading to significant advancements in voice intelligence. Advances that render deeper insights into organizations and their customers, drive business initiatives, and fuel process transformations.
In this session, we highlight some of the latest developments in voice technologies and the tangible real-time benefits of integrating voice intelligence in your business communications strategy:
• How breaking the barriers in speech recognition and why ASR accuracy directly connects to making precise business decisions
• How real-time insights into customer motivations and sentiment will instantly improve your team's effectiveness
• How the advances in using voice data at scale are progressing trend analysis and performance analytics, as well as identifying actionable moments and insights
• Why the next evolution of voice intelligence is affecting real digital transformations within businesses.